FAQ

Refund & Replacement Policies

Refunds are accepted within 30 days of purchase.  At this time, we are unable to cover return shipping costs.  Further, the item(s) must be in the same condition as received.  If you received an item that is damaged or faulty, please notify us with 48 hours along with a short description of the damage to process the return. 

Cancellations

You may request a cancellation within 24 hours of purchase.  If 24 hours have passed, you will need to initiate a return within 30 days of purchase. Please be sure to thoroughly read our descriptions and processing times.

 

Do you ship internationally?

We ship worldwide!

 

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk HERE at anytime.  

 

How long does it take for an order to arrive?

Once shipped, your order will arrive within 15 to 20 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're always happy to help.

 

Billing

Please note that HUMAN operates under SORCE LLC.  On your bank, credit card or paypal statement will show as

(SORCE LLC).

 

Hours of Operation:

Monday-Friday 9-5 EST

Send us a message here. We normally reply within 24 hours.